Shipping & Returns
We are currently on our winter hours!
Orders are shipped within 24-48 hours of ordering (M-F)
10 Reasons to purchase your Sea Glass from By The Sea Jewelry
1. Fast & Free Shipping - All qualifying orders over $80 or more ship absolutely FREE via Priority Mail - No codes or coupons needed!
2. Free Gift Box - A complimentary Premium logo gift box with every jewelry order.
Items over $250 include a Jewelers DELUXE Presentation Jewelers box.
3. Free Polishing Cloth - We include a FREE polishing clothe for all orders.
4. Free Premium Gift Wrapping and Gift Message - We don't just tie a bow on our jewelry we use Premium Glossy Gift Papers, bows and ribbons and top it all off with a shell. These gift services are available on ANY order whether it is $20 or $2000 (see photo above for actual gift wrapping). We will even print out a personal message from YOU!
5. Fast Reliable Shipping - Your order shipped out within 24 - 48 hours by Priority Mail, Express Mail Or Federal Express. Some Items can ship Same Day if ordered by 12PM EST.
6. Certification Card Included - With our 30+ year reputation, we certify each and every piece of Sea Glass Jewelry stating Quality value, Color and rarity Value and location found.
7. The Largest Selection of Online Sea Glass On The Web
Over 400 READY TO SHIP online items! NEW PIECES ADDED EVERY DAY UNTIL 12/20. More items than any other site and each individually photographed and described! The EXACT item you see online ship to you!
8. Free Rush Shipping - We will rush your order (if possible) for delivery at no extra charge (Not available on Custom Orders or alterations) Most Fed Ex Orders can be shipped same day if ordered by 2PM EST (Call us direct at 828-835-7800 9AM - 10PM EST) or Email info@bytheseajewelry.com
9. A Full Time Professional Company - With over 20 years Online Experience! ....We're the oldest online Full Time Sea Glass Jewelry company on the internet providing exceptional service and products. Sea Glass is what we do! We have 100's of returning customers and over 1000 recent reviews from ACTUAL CUSTOMERS! (see our Real Customer Reviews - powered by Yotpo).
10. Shop with Confidence - Our site is totally secure with top notch security!
Return & Exchange Policy
Though we seldom receive returns, we understand if the size or color of your sea glass piece does not meet your expectations.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you did not register for an account, you may need to contact us for return address and procedures. Email us at info@bytheseajewelry.com or call 828-835-7800 10-10 EST
All sea glass jewelry pieces are guaranteed for workmanship for 30 days from the date of purchase (glass breakage ,normal wear and tear, glass loss, chain breakage not included).
Free Plated Chains are not covered.
Returns for Exchange - Ready Made Orders are exchangeable for 30 days from the date of shipping. Return postage for an exchange is not included and will be charged to the original invoiced credit card number unless otherwise specified.
Returns for Refund - Credit Card Orders - Full Refund within 30 days of shipping date of jewelry - Refund of sales price (less shipping charges) to be applied to original credit card.
Custom Made Sea Glass Jewelry - Or jewelry altered to order specifications is not returnable but is exchangeable for 30 days and will be repaired at no charge if needed for 30 days.
Gift Returns/Exchanges - I will be more than happy to create a custom piece if you have ordered a Ready To Wear piece of jewelry as gift and are unsatisfied with the color, size, metal or style used. All other policies apply. Price differences are handled on a one on one basis.
Repairs - Repairs due to faulty workmanship will be promptly repaired and returned at no expense for 30 days - A return shipping label will be created and emailed to you for printing. (glass breakage ,normal wear and tear, sizing - NOT INCLUDED)
All other repairs, resizing and alterations to jewelry are $20 an hour minimum plus shipping and insurance. Free Chains are not warranted. Upgrade chains are replaceable for 30 days!
ALL RETURNS OR EXCHANGES - Items must be postmarked within times indicated above for return or exchange or repair.
Items returned after 30 days will issued a store credit. Items must be returned undamaged with the original undamaged packaging and copy of sales receipt. Please - Do not tape jewelry boxes as it will damage them for re-use, damaged boxes will result in a $3-10 depending on the type of box as a replacement fee.
RETURNS MUST be received within 15 days of Return Request!
You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper 5 to 10 business days).