Return Or Repair For By The Sea Jewelry
Though we seldom receive returns, we understand if the size or color of your sea glass piece does not meet your expectations.
Returns are now EASY on By The Sea Jewelry
You will need to take the following steps to submit a return request:
1. Log into our store using your email, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
- Received Wrong Product
- Wrong Product Ordered
- There Was A Problem With The Product
- Color Not As Expected
- Size Was Not As Expected
(Please let us know how we can improve in the future!)
4. Click Submit Return Request.
5. For detailed information, please see our Shipping - Return - Repair Page
6. If you did not register for an account, you can fill out the form at the bottom of this page and we will email you return instructions.
Return & Exchange Policy
All sea glass jewelry pieces are guaranteed for workmanship for 30 days from the date of purchase (glass breakage ,normal wear and tear, glass loss, chain breakage not included).
Returns for Exchange - Ready Made Orders are exchangeable for 30 days from the date of shipping. Return postage for an exchange is not included and will be charged to the original invoiced credit card number unless otherwise specified.
Returns for Refund - Credit Card Orders - Full Refund within 30 days of shipping date of jewelry - Refund of sales price (less shipping charges) to be applied to original credit card.
Custom Made Sea Glass Jewelry - (Or jewelry altered to order specifications) Is not returnable but is exchangeable for 30 days and will be repaired at no charge if needed for 30 days.
Gift Returns/Exchanges - I will be more than happy to create a custom piece if you have ordered a Ready To Wear piece of jewelry as gift and are unsatisfied with the color, size, metal or style used. All other policies apply. Price differences are handled on a one on one basis.
Repairs - Repairs due to faulty workmanship will be promptly repaired and returned at no expense for 30 days - A return shipping label will be created and emailed to you for printing. (glass breakage ,normal wear and tear, sizing - NOT INCLUDED)
All other repairs, resizing and alterations to jewelry are $20 an hour minimum plus shipping and insurance. Free Chains are not warranted. Upgrade chains are replaceable for 30 days!
ALL RETURNS OR EXCHANGES - Items must be postmarked within times indicated above for return or exchange or repair.
Items returned after 30 days will issued a store credit. Items must be returned undamaged with the original undamaged packaging and copy of sales receipt. Please - Do not tape jewelry boxes as it will damage them for re-use, damaged boxes will result in a $3-10 depending on the type of box as a replacement fee.
RETURNS MUST be received within 15 days of Return Request!
You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).