| Do you make jewelry from supplied glass I have collected? |
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Yes! I ask that you send us your sea glass and after receiving it, we will get back to you via phone, or e-mail to discuss design and price. |
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| How do you ship your jewelry? |
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I ship either USPS ( post office) or Fed Ex. Most items on the web site ship within 3-5 business days (unless otherwise posted) During the holiday season, I ship every day. Fed Ex overnight is usually shipped the next business day. |
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| Do you tumble, polish or alter your sea glass? |
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No. We now use only Genuine Certified Sea Glass (natural sea glass) in all of our creations.
By The Sea Jewelry NO LONGER offers Fanta Sea Glass Tm in it's jewelry line......though it was our knowledge of the artificial sea glass industry that lead to the formation of the NASGA, political undertones have made us discontinue us from offering this glass.
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| Where does your sea glass come from? |
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I collect a lot of my glass where I lived on the Outer Banks of North Carolina for 20 years but acquire glass from around the world so that I can provide sea glass lovers with the rarest colors available.
Some areas include but are not limited to California, Puerto Rico, Nova Scotia and Maine and recently England.
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| What is your return policy? |
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I accept returns for refund within 30 days of the date shipped and exchange for 60 days. Shipping charges are not refundable for returns or size adjustments.
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| What is your guarantee policy? |
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By The Sea guarantees all it's work and will promptly repair any items that arrives damaged or broken at no charge for 60 days. All details will be on the back of your receipt.
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| What form of payment do you accept? |
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We accept Visa, Master Card, checks and money orders, although the order will not ship until the checks has been received and the funds have cleared.
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| Do you have a catalog? |
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No, not a retail catalog. My web site is my catalog. Each piece I offer online is one of a kind and printing a catalog would be impossible.
By The Sea Jewelry is the only site on the internet to individually photograph each and every piece we sell. We offer over the largest online selection of sea glass jewelry on the web, over 700 pieces for sale online and there is no guessing, you get exactly what you see!
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